Guest Assistants (Japanese/Chinese)

    Responsibilities:

    • Ensures guests’ ultimate satisfaction from arrival, throughout their stay and until departure by rendering assistance and service as may be required.
    • Builds rapport with other departments in attending and delivering guest satisfaction.
    • Assists and communicates with Japanese or Chinese guests and translates materials when deemed necessary.
    • Welcomes all arriving guests together with the Front Office Manager/Assistant Front Office Manager and General Manager and/or Resort Manager.
    • Responsible for the smooth check-in and check-out process.
    • Works closely with other Guest Assistants and staff from other departments to ensure all the needs, activities and requirements of the guests are attended to promptly.
    • Orients guests about the facilities offered on the island and provides familiarization tour of the island.
    • Facilitates rooming of guests in their casitas by explaining room features.
    • Registers guests upon arrival and ensures all information on the registration card is properly filled up and proper mode of payment is obtained.
    • Be thoroughly aware of all activities, Restaurant and Private Dining facilities and other Resort information to be able to serve guests better.
    • Answers all guests’ inquiries and suggests activities that aims to satisfy guests by providing accurate and useful information.
    • Handles initial guest reports/complaints by listening to guests. Initially investigates and works on the best possible solution before escalating to the Management.
    • Records incidences involving guests in the Daily Manager on Duty log.
    • Aims to engage guests in occasional conversations to be able to gather as much feedback regarding guest stay and how services can be improved.
    • Logs all vital information about individual guests—i.e., special needs, requests, peculiar desires, etc. that may be helpful in improving guests’ overall stay and in accurately recording details in Guest Profile Notes.
    • Prepares Registration Card, Guest Correspondence and Room Key ensuring that every detail is in order prior to guests’ arrivals.
    • Prepares and consolidates next-day’s Guest List, arrival Guest Profiles and Flight Manifests to be sent out to key recipients nightly.
    • Be thoroughly knowledgeable of Philippine history, culture and current events as may be deemed interesting to guests.
    • Attends to guests’ needs in the library and provides information on guests requiring various subjects on books, magazines, movies and music.
    • Liaises with Porters, Housekeeping and Security teams during departures.
    • Bids goodbye to guests.
    • Ensures that the lobby and Guest Assistance desk are always neat and clean. Requisites office materials in a timely manner.
    • Answers telephones and takes messages and assists Telephone Operators when needed.
    • Assumes other duties assigned by management as required.

     

    Qualifications:

    • Bachelor’s Degree of any Business Course preferably Hotel & Restaurant Management/Tourism Management or equivalent.
    • Minimum of 6 months experience in Front Desk.
    • With experience in working with OPERA.
    • Writing and Speaking Skills in Japanese and/or Chinese and English.
    • Passionate, sincere, respectful, involved, and innovative.
    • In-depth product knowledge.
    • Knowledge in Front Office transaction.
    • Proper etiquette.
    • Must be willing to be based in Palawan.

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      upload your CV/resume or any other relevant file.