Store Managers

    Responsibilities:

    • Responsible for delivering superior Highlands Coffee experience to all guests ensuring profitability of café.
    • Runs the café’s daily operation ensuring execution of all systems and processes to deliver all products and services to the brand ‘s standards.
    • Promotes HC culture, values and mission.
    • Plans, delegates and conduct follow ups on crew tasks and responsibilities.
    • Ensures consistent guest satisfaction in every shift.
    • Ensures 100% customer care and excellent service at all times.
    • Properly schedules manpower to serve guest needs and business.
    • Assists in hiring and conducts training for new staffs at every newly opened full store.
    • Coordinates and works directly with training manager to maintain and improve employee performance and effectiveness.
    • Oversees and manages day-to-day operations at the highest standards but within company guidelines and budget.
    • Creates solutions and approaches in dealing with unforeseeable issues such as employee conflict, purchasing mishaps, irate customers, and the like.
    • Ensures and enforces the implementation of LCM as per the schedule endorsed by the marketing officer.
    • Ensures that the store is meeting and/or exceeding its sales target through regular implementation and encouragement of sales building and marketing activities.
    • Analyses and recommends corrective actions to improve the gross profit—food cost and Labour cost, and miscellaneous expenses kept at the minimum.
    • Controls cost of goods and labor as well as quality of products served and sold in the café Conducts inventory and manages inventory levels.
    • Monitors and ensures adherence to maintenance schedules of café premises and equipment.

     

    Qualifications:

    • Bachelor’s degree in Management or HRM.
    • Proven knowledge and experience in F&B industry.
    • Motivated, passionate, articulates well with excellent and effective leaderships skills.
    • Strong organizational, administrative, oral, and written communication skills.
    • Highly initiative with minimal need for supervision.
    • With excellent problem solving skills.
    • Knowledgeable in food, health, and government standards.
    • Can work with minimal supervision.
    • Has the ability to lead and manage a team.
    • Can coach and develop people.
    • Can give feedback and execute corrective actions.
    • Has the ability to manage sales and personnel targets.
    • Willing to undergo trainings overseas.
    • Willing to be assigned in every newly opened full store.
    • Must be willing to be assigned in BGC/Bicutan, Taguig or Araneta, Quezon City.

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