Job Summary:
The Training Officer is responsible for developing and implementing training programs and initiatives for all Coffee store employees to ensure a comprehensive understanding of the company, the industry, and their responsibilities. This, in turn, will translate to effective performance of duties and a quality customer experience.
Responsibilities:
- Conduct training and development programs for all staff regularly
- Create training materials/manuals to complement training and development program and update them regularly according to the needs of the company and store
- Regularly conduct performance evaluations and appraisals
- Regularly track/assess/identify areas for improvement and new ways of providing quality service, achieving company goals and growth for employees, as well as utmost customer satisfaction, and develop strategies and objectives accordingly
- Maintain excellent levels of internal and external customer service and engagement
- Provides consistent support/coaching/mentoring for staff in order to ensure employee motivation and improvement of skills and competencies
Qualifications:
- Bachelor’s degree in Management, Psychology, HRM, or similar
- Proven knowledge and experience in F & B training management
- Motivated, passionate, articulate well with excellent and effective leadership skills
- Strong organizational, administrative, oral and written communication skills
- Highly initiative with minimal need for supervision
- Knowledgeable and always up to date in current beverage trends and practices
- Must be willing to work onsite in San Juan City.
